Frequently
Asked
Questions
Policies
And
Guidelines
Great decision – you’re coming to Clear Lake!!! Pat yourself on the back and keep reading. We have lots to tell you about organizing your vacation to avoid annoying surprises. If we missed something, send your question.
Can I bring the dog?
Maybe. We have 4 pet friendly cabins. Check out our pet policy to see if your furry friend meets our criteria. ​
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Is there daily maid service?
Your cabin will be thoroughly cleaned before you arrive and after you leave. No one comes in daily. We’ll make sure you
have some basic tools to avoid chaos during your stay – a broom, detergents, basic cleaning supplies.
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Can several dozen of our closest friends stay with us?
We really wish they could, but the maximum capacity is 6, including children and infants.
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​My friends and kinfolk are staying at other places. Can they come over and swim with us?
Only people who are registered guests at Geiler Corner may enter the pool enclosure.
Do I need to have a park pass?
Yes. Every vehicle in the park must display a park pass.
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How is the cell reception?
It is usually pretty good reception in and around Clear Lake.
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If you are on certain trails, it could disappear.
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How about WIFI?
Free WIFI is available at Geiler Corner. Occasionally the internet is spotty. If you have a really important meeting, you may want to use your cell phone data for backup.
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Is there a fire pit on-site, or can I build a fire?
Sorry, no open fires are allowed. There are public fire pits near the Visitor Centre.
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Who can I contact if I need information or assistance during my stay?
Your information binder will have contact information for just about anything you might need … from grocery stores
to handyman assistance.
We will provide the cell number of someone nearby at all times to help you in case of
an emergency or just to get some information.
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What should I do when I’m leaving?
It's great if guests leave the cabin in a reasonable state of tidiness, but please don’t bother washing the walls. Our excellent housekeeping staff will make everything sparkle between guests.
We appreciate if you would start the dishwasher, remove the garbage and pack up the kids (they're hard to mail back if you leave them behind).
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How to Make a Reservation:
Last minute stays and most Spring, Fall and Winter bookings can now be made online and booked with a credit card. Just find the "Book Now" button on any page to go to our online booking site.
Summer bookings, group reservation and special requests can be booked directly with us by sending an email inquiry from the “Contact Us” tab or submitting the form on the bottom of many pages. You will receive a prompt reply with availability and an answer to any questions you ask. If you prefer, you can give us a call at 1-888-433-1812.
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Payments & Confirmation:
Your reservation is confirmed the minute your funds are accepted. Until then, we cannot hold your dates.
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Summer bookings are accepted after we give our return guests a chance to pick thier dates. We open up new spots about 50 weeks in advance. Payment for summer reservations is by e-transfer, or we can arrange to accept a cheque (no credit cards). When your deposit is accepted, you will receive a confirmation letter by e-mail within 48 hours.
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Cancellation Policy :
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Mid-June - Mid-September, long weekends and holidays: If you cancel your reservation in writing eight weeks or more before your arrival date, we will refund 50% of payments, less a $75 administration fee. With less than eight weeks’ notice, nothing is refundable.
In the event that your balance is not paid on time, your reservation could be cancelled and the deposit forfeit.
Mid-September –Mid-June (excluding holidays): If you cancel within one week of your arrival date, we will refund 100% of your payments, less a $75 administration fee.
We understand that Manitoba weather can be unpredictable, and we want to offer maximum flexibility in the fall, winter, and spring. If your plans must change at the last minute due to weather, we can offer date changes with no penalty.
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Check-in (4 p.m. on arrival day)
If you have a balance owing, it is usually due a month before you arrive. You will be sent contactless check-in information and instructions how to get your key from the nifty, coded lock box.
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Check-outs are by 10 a.m. on departure day.
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Check-in and Check-out times are firm in busy months (mid-June to Mid-September), but we can often offer flexibility in the spring, fall and winter.
Parking:
Each Unit has one assigned parking spot. Street parking and public lots are also available.
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Noise:
We are a quiet resort catering to families and quiet vacationers. For peace in the park, quiet hours are observed from 10:00 PM until 9:00 AM.
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Clutter and Garbage:
There’s a garbage bin in the alley and we take away recycling.
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Remember that wildlife consider food left out to be an invitation to dinner.
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Remove personal items (e.g., towels, bikes) promptly from common areas.
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More questions?
You can send us an email. text us at 1-888-433-1812 or ask a question through Facebook Messenger.
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